DJO Global, Inc. requires all of its Directors, Officers and Employees to observe the highest standards of integrity and honesty, and to act with care, diligence and fairness in all Company activities. DJO is committed to conducting business and handling interactions with its stakeholders and wider society in an ethical and legal manner. The DJO Code of Conduct in conjunction with the Sales and Marketing Code of Conduct help to support the Company's expectation that all DJO Employees and Business Partners have an obligation to comply with the laws, rules and regulations that govern the multiple aspects of our business. Further, DJO abides by the AdvaMed Code of Conduct, and has certified its compliance to the code on the AdvaMed website: Certification. DJO allocates significant resources in the form of a dedicated Compliance Officer and Department, on-going live and on-line Compliance and Ethics training, routine auditing and monitoring, and written policies and procedures, including the above referenced Codes of Conduct, to ensure each Employee and Business Partner has a clear expectation as to his or her role in enabling DJO to conduct its operations in a compliant and ethical manner.
DJO Confidential Compliance Hotline
DJO is firmly committed to conducting its business in an ethical and legal manner in all countries in which it does business. Towards that end, DJO has contracted with The Network, a third-party service provider that specializes in compliance hotline services to take reports submitted to DJO’s Compliance Hotline. The hotline is available 24 hours a day/ 7 days a week. DJO has one (1) hotline number for individuals based in the U.S., and multiple international numbers for individuals based in locations outside of the U.S. The hotline is available for employees, customers, independent agents and vendors who wish to file a report. Please be aware that DJO prohibits retaliation against any individual who, in good faith, reports a potential compliance violation.
DJO U.S. Confidential Compliance Hotline
The U.S. Hotline provides an anonymous method, if an individual so chooses, to report illegal, unethical or other potentially inappropriate business situations to DJO management. The U.S. DJO confidential compliance hotline number is
DJO International Confidential Compliance Hotline
Note: To view an important notice regarding processing of international personal data, please click here.
The international Hotline provides an avenue for an individual to bring reports of certain types of misconduct to the attention of DJO management. The Network is based in the U.S. but provides call center representatives who are fluent in the language of the country where the international caller is located. To contact the Hotline from your location, please use the appropriate telephone number listed by country:
|COUNTRY||TELECOM CARRIER/COUNTRY||ACCESS CODE||TOLLFREE NUMBER||LANGUAGE|
|Australia||Australia - Telstra||1-800-881-011||866-614-5869||English|
|Hong Kong||Hong Kong - Hong Kong Telephone||800-96-1111||866-614-5869||Cantonese|
|Hong Kong||New World Telephone||800-93-2266||866-614-5869||Cantonese|
|Mexico||Mexico - New||01-800 288-2872||866-614-5869||Spanish|
|South Africa||South Africa||0-800-99-0123||866-614-5869||English|
|United Kingdom||United Kingdom - British Telecom||0-800-89-0011||866-614-5869||English|
- Code of Conduct
- Sales and Marketing Code of Conduct
- Compliance Hotline
- Patient Privacy Compliance
- Health Care Compliance
- Product Compliance
- Accounting and Finance Compliance
As part of DJO’s commitment to transparency regarding laws and regulations and to maintain a safe and secure workplace, the Company has established a hotline for individuals to report illegal, unethical or unsafe situations. The hotline provides an anonymous method, if the individuals so chooses, to report any instances of misconduct regarding the Company’s finances or other business situations. Furthermore, the Company prohibits retaliation against any employee who, in good faith, reports a violation. The DJO confidential compliance hotline is 1-877-888-0002.
DJO complies with Federal laws regarding the privacy of health information that identifies or that could be used to identify patients. We understand the importance of safeguarding all medical information and are firmly committed to protecting the privacy of the patients we serve. Towards that end, DJO employees are carefully trained to protect patient privacy and promote a corporate culture of respect for the confidential patient information in our possession.
The DJO Compliance and Ethics Program addresses the portion of the Company that functions as a Durable Medical Equipment, Prosthetics, Orthotics, and Supplies ("DMEPOS") Supplier, and incorporates the seven elements recommended by the Department of Health and Human Services Office of the Inspector General. In its role as a DMEPOS Supplier, DJO is proud to be accredited by the Accreditation Commission for Health Care ("ACHC"). The DJO Compliance and Ethics Program also addresses the numerous requirements imposed upon a Medical Device Company regarding relationships with Health Care Professionals and the laws pertaining to transparency of these relationships. DJO is an AdvaMed member and strongly supports and abides by the AdvaMed Code of Conduct. The DJO Sales and Marketing Code of Conduct was developed specifically to provide guidance to the DJO sales and marketing teams of the Company’s expectations in this important arena.
As a world-wide provider of medical devices based in the United States, DJO designs, manufactures and distributes our products in accordance with Title 21 of the Code of Federal Regulations, Subpart 820, Quality System Regulation of the U.S. Food and Drug Administration. DJO’s Quality Management System is also harmonized with global medical device regulations and internationally recognized quality standards in order to meet or exceed the expectations of our customers and maintain compliance with all applicable regulatory requirements. Accordingly, our Quality Management System is certified for compliance to ISO 13485:2003, the European Council (EC) Directive 93/42/EEC and the Canadian Medical Device Regulations. In order to ensure continued compliance, our design and manufacturing facilities are subject to audit once every two years by the US Food and Drug Administration, annually by an independent third-party quality system Registrar and periodically by trained, internal DJO auditors.
The senior Accounting and Finance leadership team oversees the application of critical accounting policies and analyzes financial metrics to monitor the strategic direction of the Company. The team regularly discusses the application of controllership metrics as well as new or upcoming accounting policies. DJO adheres to a rigorous set of accounting policies and devotes significant resources to ensuring that those policies are applied properly and consistently throughout the organization.
DJO management reviews the financial operating results and associated metrics with the Audit Committee of the Board of Directors. In addition, the Company has an established global Internal Audit function, which reports directly to the Audit Committee of the Board of Directors and executive management. The Audit Committee reviews the outcome of internal audits and the Sarbanes-Oxley Section 404 Internal Control Certification.
The Company maintains a dynamic system of Internal Control designed to ensure reliable financial reporting and the safeguarding of assets. The Company's continued commitment to internal control enabled the Company to complete the evaluation of internal controls over financial reporting that is required by Section 404 of the Sarbanes-Oxley Act.
DJO Global, Inc. requires all of its directors, officers and employees to observe high standards of integrity and honesty, and to act with care, diligence and fairness in all business activities. Interactions with all stakeholders and wider society should be conducted in an ethical and legal manner.
From prevention to recovery, DJO Global enables people to live their lives to the fullest by providing intelligent medical devices and services. We value an open dialogue with our customers to gather insights that guide our innovations and continuous improvement. Accordingly, we want to hear from our patients if they have any concerns about their experience with DJO. Patients who write to our Patient Advocate Team can expect a written response within 14 days of receipt.
To reach our Patient Advocate Team you may send an email to: corporate.compliance[at]djoglobal[dot]com
You may also write to:
DJO GlobalAttn: Compliance/Patient Advocate Team
1430 Decision Street
Vista, CA 92081‐9883